Title: Deskovi Author: getwpkit Published: Julie 27, 2026 Last modified: Oktober 24, 2026 --- Soek deur uitbreidings ![](https://ps.w.org/deskovi/assets/banner-772x250.png?rev=3624800) ![](https://ps.w.org/deskovi/assets/icon-256x256.png?rev=3624800) # Deskovi Deur [getwpkit](https://profiles.wordpress.org/getwpkit/) [Laai Af](https://downloads.wordpress.org/plugin/deskovi.1.4.0.zip) * [Besonderhede](https://af.wordpress.org/plugins/deskovi/#description) * [Aanbevelings](https://af.wordpress.org/plugins/deskovi/#reviews) * [Installation](https://af.wordpress.org/plugins/deskovi/#installation) * [Ontwikkeling](https://af.wordpress.org/plugins/deskovi/#developers) [Hulp](https://wordpress.org/support/plugin/deskovi/) ## Beskrywing Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers can open tickets (logged in or as a verified guest), agents reply from a dashboard inside wp-admin, and every ticket can be linked to the relevant order automatically. **Features** * Ticket system with replies, status, priority, and file attachments * WooCommerce order context for agents (HPOS-compatible) * Issue refunds or resend the order invoice email directly from a ticket * Agent assignment, with per-agent ticket filtering * Bulk status changes and bulk delete on the admin ticket list * CSV export of tickets (respects the current search/filter) * Canned replies (macros): reusable reply templates with one-click insert and placeholder substitution * Configurable email notifications for ticket events * Optional customer chat widget on the storefront * Guest email OTP verification for visitors who are not logged in * Privacy export and erase hooks for WordPress Tools Export / Erase Personal Data * Admin diagnostics and activity log All data — tickets, messages, and attachments — is stored in your own WordPress database. Deskovi does not require an external account or send data to any third- party service. **Requires** [WooCommerce](https://wordpress.org/plugins/woocommerce/). ### Source Code This plugin’s admin dashboard and customer widget are built from TypeScript/React source using @wordpress/scripts (webpack). The compiled, minified files shipped in assets/admin and assets/widget are generated from this source. Full source, build tooling, and build instructions (npm install && npm run build) are publicly available at: https://github.com/itsmanzur/deskovi ### Fonts The admin screen uses Inter (Latin) and Hind Siliguri (Bengali), both under the SIL Open Font License 1.1. The licence texts are in assets/fonts/. ## Installation 1. Install and activate [WooCommerce](https://wordpress.org/plugins/woocommerce/) if it is not already active. 2. Upload the `deskovi` folder to `/wp-content/plugins/`, or install the zip via Plugins Add New Upload Plugin. 3. Activate **Deskovi** through the Plugins menu. 4. Open **Deskovi** in the WordPress admin to configure the widget and privacy settings. ## Kwel-vrae ### Does this plugin require an account? No. Deskovi runs entirely on your own site and does not require signing up for any external service. ### Does it work without WooCommerce? No. WooCommerce must be installed and active. Deskovi will not load its features until WooCommerce is available. ### Where is customer data stored? All ticket, message, and attachment data is stored in your own WordPress database( custom tables). Nothing is sent off-site. ### How do I remove the chat widget? Disable the widget from the Deskovi admin settings. When the widget is off, storefront assets are not loaded. ### How do privacy requests work? Deskovi hooks into WordPress personal data export and erase tools so ticket-related personal data can be included when a user requests export or erasure. ### Are file attachments secure? Yes. Uploaded files are stored outside direct web access and are only ever served through an authenticated request that checks the requester actually owns the related ticket. ## Aanbevelings There are no reviews for this plugin. ## Contributors & Developers “Deskovi” is oopbron sagteware. Die volgende mense het bygedra tot die ontwikkeling van hierdie uitbreiding: Contributors * [ getwpkit ](https://profiles.wordpress.org/getwpkit/) [Translate “Deskovi” into your language.](https://translate.wordpress.org/projects/wp-plugins/deskovi) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/deskovi/), check out the [SVN repository](https://plugins.svn.wordpress.org/deskovi/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/deskovi/) by [RSS](https://plugins.trac.wordpress.org/log/deskovi/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.4.0 * New admin design: a grouped side menu (Work, Insights, Automate, Channels, Settings), a real Overview with what is waiting, new tickets per day and the latest tickets, a calmer ticket list and one set of type sizes * New fonts: Inter for English and Hind Siliguri for Bengali, bundled with the plugin and loaded only on Deskovi’s own admin screen (nothing comes from an outside server); Bengali text gets more line spacing * The chat widget now uses your store’s own font * Merge duplicate tickets: move every message and file of one ticket into another, with an internal note that records it and an action for add-ons * Ticket list: filter by status (including “Open or pending”), priority and category as well as assignee and search, with the CSV export following the same filters, and saved views per agent (up to 20) * Store managers are given ticket access once, when Deskovi is activated, instead of on every page load, so an owner can take it away (for example with Deskovi Pro’s roles screen) * Accessibility: ticket rows work with the keyboard, controls have names, the chat widget ties each label to its field, announces errors, takes focus when it opens and returns it to the launcher button when it closes, and the amber status colour now meets the contrast minimum * Docs & Features is rewritten: every feature and a guide for each, and it shows what the optional Deskovi Pro add-on offers * Add a documented extension API (hooks, filters, an admin JavaScript registry and a storefront-widget slot) so add-on plugins can attach without modifying Deskovi; screens can be placed in a menu group, bring icons and add cards and guides to Docs & Features * Add a central permission check (`itsdesk_user_can` filter); default behaviour is unchanged * Add `itsdesk_ticket_status_changed`, `itsdesk_ticket_priority_changed` and `itsdesk_order_refunded` actions, read-only reporting helpers and `TicketService::list_for_order()` for add-ons * Fix: the WordPress personal-data eraser now actually deletes a customer’s tickets, messages and attachment files * Fix: attachments belonging to internal notes are no longer listed in, or downloadable through, the customer ticket view * Fix: creating a ticket now fails with a clear error if it could not be stored, and over-long subjects/names are cut instead of breaking the insert * Fix: two messages stored within the same second could appear in the wrong order * Fix: uninstall now also removes notification settings, canned replies, uploaded attachments and the capability from the Shop Manager role * Improve: faster ticket lists and reports on large stores (new database indexes on the ticket table) * Improve: the personal-data export now includes customer-visible messages and attachment file names * Improve: notification emails skip an empty recipient and can carry attachments * Raise the minimum WordPress version to 6.6 (required by the admin app’s JavaScript runtime) #### 1.3.0 * Add ticket priority (Low/Normal/High/Urgent) * Add bulk actions on the admin ticket list: multi-select status change and delete * Add CSV export of tickets, respecting the current search/assignee filter * Add issue-refund and resend-invoice actions directly from a ticket’s linked order #### 1.2.0 * Add server-side pagination to the admin tickets list * Add ticket search by subject, customer name, or email * Add server-side assignee filter (All / Unassigned / Assigned to me) #### 1.1.0 * Add canned replies (macros): reusable reply templates with one-click insert and placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name}) * Add file attachment upload UI in the agent reply composer * Add agent assignment and per-agent ticket filtering * Add configurable email notification settings for ticket events #### 1.0.0 * Initial public release * Local ticket system with order context (HPOS-aware) * File attachments * Optional customer chat widget and guest OTP * Privacy export / erase integration * Admin diagnostics ## Meta * Version **1.4.0** * Last updated **4 dae gelede** * Active installations **Minder as 10** * WordPress version ** 6.6 or higher ** * Tested up to **7.0.7** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/deskovi/) * Tags * [customer service](https://af.wordpress.org/plugins/tags/customer-service/)[helpdesk](https://af.wordpress.org/plugins/tags/helpdesk/) [support](https://af.wordpress.org/plugins/tags/support/)[tickets](https://af.wordpress.org/plugins/tags/tickets/) [woocommerce](https://af.wordpress.org/plugins/tags/woocommerce/) * [Gevorderde Aansig](https://af.wordpress.org/plugins/deskovi/advanced/) ## Punte-toekennings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/deskovi/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/deskovi/reviews/) ## Contributors * [ getwpkit ](https://profiles.wordpress.org/getwpkit/) ## Hulp Got something to say? Need help? [Gaan na die hulp-forum](https://wordpress.org/support/plugin/deskovi/)